Auburn, Washington - Waste Management Northwest


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Missed Collection

Waste Management is dedicated to meeting all of our customer's needs efficiently and promptly. If your collection has been missed, we want to know about it!

If your container(s) were at the curb by 7:00 am on your collection day and were not emptied by 6:00 pm, Waste Management is very sorry for the inconvenience.

Complete the form below to make an online report or call 1 800 592-9995 (M-F 7 AM - 5 PM, Sat. 9 AM - 1 PM) the following day. We will empty missed containers within 24 hours after they have been reported.

Containers Out by 7:00 am:

Collection times may vary as routing schedules change, and so it is very important to have all containers at the street by 7:00 am. We appreciate your cooperation.

Container Placement at Street:

Place carts:

Two (2) feet apart
At least three (3) feet from cars, trees, mailboxes, fences
Cart wheels as close to the curb as possible
Cart lids opening toward street

When possible, trucks with robotic arms will lift, empty and replace the carts without the drivers leaving the trucks, reducing safety hazards and traffic congestion.

To report your missed collection, please fill out the fields below.

Customer Last Name:	First:
Day Phone: (area)
Second Phone: (area)
Service Address:	Unit:
City:	.Zip:
Date / Time Containers were out:
Type of container missed:	Garbage \| Recycling \| Yard Waste
Email:	Required
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Message to Waste Management Customer Service Please note below if there are special circumstances regarding your collection, such as: - Street difficult to access with collection truck - Container(s) difficult to see from street - Disabled service needed You can also contact Customer Service at 1 800 592-9995 (M-F 7 AM - 5 PM, Sat. 9 AM - 1 PM) Customer Service FAX: 1 866 284-1337 WM Code (Internal Use): Please keep a copy of this order for your records: Click Here Then Click Submit:

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