Vacation Service Hold Request
You may suspend service during a vacation by completing the form below.
Residential customers may suspend service due to vacation or other reasons for as long and as often, as desired in one-week increments and be billed pro-rata for actual services received.
For a suspension in service, please complete the form below. (*only enter future month and days on the form. It cannot be used to request credit for past service dates.)
- If you want to suspend service starting in the next 24 hours, please contact the customer service center (do not fill out the form).
- If your account is suspended for more than four weeks, please contact the customer service center to restart your service at least 48 hours prior to your first service day.
Our customer service center phone number: 1 (800) 592-9995 (M-F 7 AM - 5 PM, SAT 9 AM - 1 PM).
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