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Missed Collection
Waste Management is dedicated to meeting all of our customer's needs efficiently and promptly. If your collection has been missed, we want to know about it! Complete the form below and submit it to customer service or call us at (503) 249-8078. We will arrange to collect your missed material by the end of the following business day.
If your pick up was missed by our driver, we will return for pick up. If the pick up was missed due to the customer not having the can out, we will accept double service the following week at no charge or you may choose to pay an extra charge for us to return for the pick up.
Containers Out by 6:00 am:
Collection times may vary as routing schedules change, and so it is very important to have all containers at the street by 6:00 am. We appreciate your cooperation.
Container Placement at Street:
Place carts:
- Two (2) feet apart
- At least three (3) feet from cars, trees, mailboxes, fences
- Cart wheels as close to the curb as possible
- Cart lids opening toward street
When possible, trucks with robotic arms will lift, empty and replace the carts without the drivers leaving the trucks, reducing safety hazards and traffic congestion.
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To report your missed collection, please fill out the fields below.
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