Waste Management is dedicated to meeting all of our customer's needs efficiently and promptly. If your collection has been missed, we want to know about it!
If your container(s) were at the curb by 6:00 am on your collection day and were not emptied by 6:00 pm, Waste Management is very sorry for the inconvenience.
Complete the form below to make an online report or call 1 800 592-9995 (M-F 7 AM - 5 PM, Sat. 9 AM - 1 PM) the following day (Monday - Friday 8:00 am - 5:00 pm). We will empty missed containers within 24 hours after they have been reported.
Avoid Missed Collection:|
Put containers out by 6:00 am: Collection times vary as routing schedules change, and so it is very important to have all containers at the street by 6:00 am. We appreciate your cooperation.
When possible, trucks with robotic arms will lift, empty and replace the carts without the drivers leaving the trucks, reducing safety hazards and traffic congestion.
- Two (2) feet apart
- At least three (3) feet from cars, trees, mailboxes, fences
- Cart wheels as close to the curb as possible
- Cart lids opening toward street
To report your missed collection, please fill out the fields below.
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