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Service Delays:
Waste Management is committed to providing reliable collection service for all customers. However, circumstances such as unsafe roads may interfere with regular service schedules on occasion.
When there are collection delays, they will be posted here and announced to the news media. Waste Management will also call as many customers as possible with phone updates.
Wednesday, January 7, 2009
- Ellensburg - Operations were closed this afternoon due to flooded areas, bad weather conditions and all passes being closed.
Holiday Collection Schedule Friday and Saturday weeks of Dec 25 & Jan 1:
Due to Christmas Day and New Years Day holidays:
- Thursday customers will be serviced on Friday, weather allowing.
- Friday customers will be serviced on Saturday, weather allowing.
Please locate containers so that they are accessible from the street. Avoid shoveling snow against containers.
Friday, December 26
Waste Management's Customer Service Center will be open from 8 AM - 5 PM.
Because of weather delays, we expect phone lines to be extremely busy, resulting in long waits. The alternatives below will help avoid long waits:
- To quickly find out whether your service is delayed, please check the updates posted below. Double volumes will be accepted on the next regular collection day for each missed residential container.
- If you have too much material to fit in your containers, check our Tips for Managing Extra Garbage and Recycling.
- You can e-mail Customer Service regarding specific concerns by locating your city or county on the menu provided.
Service Update for Friday, December 26
SPOKANE COUNTY:
- Commercial services operating where access allows
- Residential service on holiday schedule as weather permits. Customers whose regular collection day is Thursday should set out garbage. All uncollected material will be collected on regular service days.
Tuesday, December 23
CHELAN COUNTY: No service interruptions due to weather.
ELLENSBURG: All Ellensburg routes running.
KITTITAS COUNTY: Service in all areas as access allows.
Monday, December 22
CHELAN COUNTY: Service as weather allows.
KITTITAS COUNTY: Some residential service delays expected. (Leave missed containers out for next day collection.)
Standard Weather Service Delay Procedure:
Twice Regular Amount Accepted Next Regular Collection Day: If weather conditions prevent collection of your garbage or recycling, please remove containers from the street. Up to twice your regular amount of garbage and/or yard waste will be accepted at no additional charge on your next regularly scheduled collection day for each container ** unless otherwise specified for your area on this website. There is no limit on the amount of clean recycling you can put out for collection.
**Every Other Week Recycling and Yard Waste Collected Two (2) weeks after Missed Collection:
If your recycling or yard waste is regularly collected every other week, the missed material will be collected on your next scheduled day for that container, (two (2) weeks from the missed collection), unless you are otherwise notified.
- Extra garbage should be put in securely tied plastic bags placed next to the garbage container.
- Extra recycling should not be put in plastic bags, but in plastic bins, cardboard boxes (2x2x2 ft. limit) or heavy paper bags placed next to the recycling container.
- Extra yard waste can be put in:
- Heavy paper yard waste bags (available at hardware stores) or
- Reusable polywoven yard waste bags, or
- 32-gal cans with handles & lids (65 lb limit) labeled "yard" or
- Bundles tied with sisal twine (4'x2' limit
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Service Delay Priorities:
- Highest service priority to establishments such as hospitals, health clinics and restaurants, where the retrieval of garbage is critical to public health and safety.
- Commercial accounts serviced as soon as safety allows.
- Residential garbage and recycling collected on the next regularly scheduled service day unless otherwise announced. (Double loads accepted at no charge to make up for missed service.)
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