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Missed Collection
Waste Management is dedicated to meeting all of our customer's needs efficiently and promptly. If your collection has been missed, we want to know about it! Call us at 1 800 808-5901 or complete the form below and submit it to customer service. We will arrange to collect your missed material by noon the following business day.
If your pick up was missed by our driver, we will return for pick up. If the pick up was missed due to the customer not having the can out, we will accept double service the following week at no charge or you may choose to pay an extra charge for us to return for the pick up.
Containers Out by 6:00 am:
Collection times may vary as routing schedules change, and so it is very important to have all containers at the street by 6:00 am. We appreciate your cooperation.
Container Placement at Street
Place trash, recycling and yard debris carts:
- Three (3) feet apart
- At least eighteen (18) feet from trees and other overhead obsticles
- Cart wheels as close to the curb as possible
- Cart lids opening toward street
When possible, trucks with robotic arms will lift, empty and replace the carts without the drivers leaving the trucks, reducing safety hazards and traffic congestion.
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To report your missed collection, please fill out the fields below.
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