Regardless of the size of your complex we can create a custom waste pickup program that meets your needs
and helps protect the environment.
Missed Collection / Blocked Containers
WM is dedicated to meeting all of our customers' needs efficiently and promptly. If your collection has
been missed, we want to know about it!
We ask customers to keep containers unblocked (parked cars, overflow material, locked gates, etc.) so that
we can empty and replace them in a timely fashion. Unfortunately, we are sometimes unable to empty
containers because they are blocked and our driver can't access them. Waste Management makes every effort
to contact customers to let them know when a container is blocked.
If a driver finds a container blocked, he will call Dispatch.
Dispatch will contact the customer while the driver waits up to 4 minutes for access before moving
on with the route.
If Dispatch reaches the customer, they will ask the customer to clear access and arrange for later
collection if necessary.
If Dispatch is unable to contact the customer, they will leave a message explaining the
circumstances, and ask the customer to call Customer Service to schedule another collection. Extra
service charges may apply.
If your container(s) were accessible on your collection day and were not emptied, WM is very sorry for the
inconvenience. Call 877-466-4668 (M-F 7 am - 7 pm) . We will empty missed containers as soon as possible
after they have been reported.
If notified by Noon, Monday through Friday, we will usually be able to collect missed containers on the
same day. Otherwise, collection shall occur on the next business day.
More Information
Please email WM
Customer Service or call 877-466-4668 (M-F 7 am - 5 pm) for more information.
